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We Now Ship Worldwide

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We Now Ship Worldwide

Privacy Policy

Privacy Policy

Updated and Effective Date: February 1, 2023


 

Langchen Cultural and Creative Co., Ltd. (hereinafter referred to as "we," "us," or "our") is the operator of FRUITION MINE. We respect your concerns about privacy and value our relationship with you.


When you visit the store (hereinafter referred to as the "Store") authorized and established by us through our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and use personal data about you (including your employees and/or persons acting on your behalf). If you visit or make a purchase on the Store, we may also collect, process, and use your personal data. We are fully aware of the importance of personal data to you, and we are dedicated to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal data we collect about you, how we use this information, who we share it with, and the choices available to you regarding our use of this information.


This Privacy Policy will help you understand the following:

  • What We Collect

  • Information You Provide

  • How We Use Personal Data

  • How We Use "Cookies" and Other Similar Tracking Technologies

  • How We Process, Share, Transfer, and Disclose Personal Data

  • Your Rights and Choices

  • How We Protect Personal Data

  • How to Update This Privacy Policy

  • How to Contact Us

 

What We Collect


We may obtain personal data about you from various sources. We may collect this information when you interact with us through our Store or via our social media/social networking pages (or related stores or corresponding applications, such as Facebook, Instagram, LINE). When you visit the Store, our social media/social networking pages (or related stores or corresponding applications), we may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs, and web beacons.


Categories of Information You Provide

The categories of personal data collected by the Store may include the following: 

1. Identifiers: (1) Individuals (e.g., member names, addresses, telephone numbers, email addresses, etc.); (2) Financial identifiers (e.g., credit card or financial institution account information, etc.); (3) Government identifiers (e.g., National ID numbers, Uniform ID numbers, Tax ID numbers, passport numbers, etc.).2. Personal Characteristics: Personal descriptions (e.g., gender, date of birth, size, etc.).3.Social Circumstances: (1) Residence and facilities (e.g., residential address, etc.); (2) Property (e.g., movable property owned or with other rights, etc.); (3) Immigration status (passports, work permits, residence documents, etc.); (4) Lifestyle (e.g., details of consumer goods used and services, etc.); (5) Memberships in charities or other groups (e.g., records of participation in associations, clubs, or other voluntary groups, etc.).


Information You Provide

You may choose to provide personal data to us in a variety of ways, such as when you register on our Store, shop on our Store, or through our social media (or its related stores or corresponding extensions). The types of personal data you may provide to us (as applicable) include:

  • Contact Information: (e.g., name, postal address, email address, mobile or other telephone number, mobile service provider);

  • Age and Date of Birth;

  • Gender, Preferred Language;

  • Race, Gender, Preferred Language;

  • Username and Password;

  • Payment Information: (e.g., your payment card number, expiration date, shipping address, and billing address);

  • Purchase History;

  • Product Preferences and Communication Channel Preferences;


  • Content You Provide: (e.g., photos, videos, reviews, articles, survey responses, and comments);


  • Information Provided to Us When You Visit Our Social Media Pages: (e.g., your name, profile picture, likes, location, friend list, and other information described on the social media network or application registration page, or geo-location details when you use our mobile applications);

  • Device Identifiers: (e.g., information about the device, such as MAC address, IP address, or other online identifiers).

     

You provide your personal data to us voluntarily; however, if you do not provide your personal data, you may not be able to access certain services and promotions.


Why We Collect Your Personal Data

The specific purposes for which the Store collects personal data are to provide you with products or services, including but not limited to: (1) Consumer/Customer Management and Service; (2) Consumer Protection; (3) Online Shopping and Other E-commerce Services; (4) Identity Verification (e.g., to protect you from fraud and other crimes); (5) Dispute Resolution of various types (including but not limited to consumer disputes, intellectual property disputes, etc.); (6) Enhancing Transaction Security; (7) Debt Collection; (8) Notifying you of business opportunities, products, services, and updates; (9) Detecting and protecting you and the Store from error, fraud, or other criminal activities, and monitoring compliance risks; (10) Investigating potential illegal acts regarding personal safety, property safety, and breach of contract; (11) Fulfilling Terms and Conditions and Return/Exchange Policies; (12) Actions required by law; and (13) Other purposes agreed upon at the time of collection.


How We Use Personal Data


We may use the information you provide for the following purposes:

  • To send you promotional materials or other communications;

  • To provide you with requested information and services;

  • To contact you to follow up or confirm your orders, appointments, returns, or refunds, and to send you other non-marketing communications related to the products and services we provide to you;

  • To process your payments and/or transactions;

  • To create and manage your account, including accessing your purchase history;

  • To respond to your inquiries;

  • To customize advertisements on our Store, social media stores, and elsewhere to suit your interests and history;

  • To communicate with you and manage your participation in special events, contests, sweepstakes, programs (if any), surveys, and other offers;

  • To operate and communicate with you regarding our social networks or [mobile applications];

  • To operate, evaluate, and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, performing market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);

  • To comply with applicable legal requirements, relevant industry standards, and our policies;

  • To perform data cleansing, linking, or merging of our records internally or through our service providers to avoid duplication and ensure the accuracy of your information.


We may also use the information in other ways for which we provide specific notice at the time of collection.


If you provide us with your personal data, we intend to use it for direct marketing purposes to offer or promote the availability of our goods and/or services. However, we will confirm that you do not object to receiving such marketing messages when we first send them to you. If you do not wish to receive them, you may express your preference when you first receive a marketing message, or you may opt out of receiving further marketing messages at any time.


If you provide us with data and explicitly consent to such use, we may use the various categories of personal data set out in the "Information You Provide" section above for direct marketing.


Direct marketing communications may be sent to you through various channels, including telephone, mail, email, SMS, mobile apps, web apps, social media stores, and other means of communication. If your consent has been obtained, the personal data you provided in the form, or the personal data you provided when agreeing to the aforementioned subscription, will be used by us for such marketing purposes. Our handling of any data transfer issues described in this paragraph will be consistent with the content provided in this Privacy Policy.


If you do not wish for us to use your personal data for direct marketing, you may opt out of our direct marketing at any time by following the procedures set out in the "Your Rights and Choices" section below. If you so request, we must stop using your personal data for direct marketing purposes without charge to you.


We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Act of the Republic of China (Taiwan). Our direct marketing content may take several forms, including but not limited to marketing mail, emails, and text messages, the details of which are listed in the subsections below.


How We Use "Cookies" and Other Similar Tracking Technologies

  • What are "Cookies"

Cookies are small files stored on your computer, mobile phone, or any other smart terminal device by the Store's server when you log in to the Store or browse Store content. They typically contain identifiers, store names, and some numbers and characters. When you visit the Store again, the Store can identify your browser through Cookies. Cookies may store user preferences and other information.


（2） How We Use "Cookies"

When you use our Store, we may collect information about the data subject's device model, operating system, device identifiers, and login IP address through Cookies or similar technologies. We may also cache the data subject's browsing information and click information to view the data subject's network environment. Cookies allow us to identify you when you visit the Store, continuously optimize the user-friendliness of the Store, and adjust the Store according to your needs. You can also change your browser settings so that the browser does not accept Cookies on our Store, but this may affect your use of certain features of the Store. On the Store we established within SHOPLINE, with the help of Cookies and other similar technologies, we can identify whether you are an existing user or member without having to log in again and authenticate on every page.


（3）How to Manage "Cookies"

You can manage or delete certain categories of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that sends a "Do Not Track" request to the Store. In addition to the controls we provide, you can usually choose to enable or disable Cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this setting can be changed. For detailed information, please refer to the "Help" menu in your internet browser or your device's documentation.

 

The following links provide instructions on how to control Cookies in all major browsers:

  • Google Chrome：https://support.google.com/chrome/answer/95647?hl=en

  • IE：https://support.microsoft.com/en-us/help/260971/description-of-cookies

  • Safari（Desktop）：https://support.apple.com/kb/PH5042?locale=en_US

  • Firefox：https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

  • Opera：https://www.opera.com/zh-cn/help

 

If you use any other browser, please refer to the documentation provided by that browser. On the Store, you can delete existing tracking technologies by clearing the cache. When you browse the web without logging in, we will collect the Cookies necessary to realize browsing functions in order to provide you with relevant services. Please note that if you refuse to use or delete existing tracking technologies, you will need to personally change your user settings every time you visit, we may not be able to provide you with a high-quality user experience, and certain functions may not operate properly.


How We Process, Share, Transfer, and Disclose Personal Data

（1） Processing

Certain functions of the Store may be provided by our third-party partners, and we may entrust partners (including technical service providers) to process certain of your personal data. For example, when you use the automatic payment function, we may ask a third-party payment company to process your credit card information in order to charge you relevant service fees according to your instructions; when using SHOPLINE Payments, we may ask third-party service providers to process personal data of you and your customers, which providers may facilitate "Know Your Customer" (KYC) as well as transaction monitoring and risk management. [Note: Add any other vendors with whom you share this information, e.g., sales channels, payment gateways, shipping and fulfillment apps.] We will sign confidentiality agreements with third-party service providers to govern the purpose of data processing, the processing period, and the responsibilities of both parties, and will require partners to process data in accordance with our requirements and this Privacy Policy. If you do not agree to partners collecting the personal data necessary to provide relevant services, you or your customers may not be able to use the relevant services.


（2）Sharing

We will not share personal data with any third party unless one or more of the following circumstances exist:

 [Note: Include all applicable to your business]


  • Upon your request, or with your prior explicit authorization or consent;

  • Related to fulfilling our obligations under laws and regulations;

  • Directly related to national security or national defense security;

  • Directly related to public safety, public health, and major public interests;

  • Directly related to criminal investigation, prosecution, trial, and execution;

  • To protect the significant legitimate rights and interests, such as life and property, of you or any other person, but where it is difficult to obtain that person's consent;

  • The personal data involved was disclosed to the public by you;

  • The personal data involved is collected from lawful and publicly disclosed information.

  • Sharing with SHOPLINE and SHOPLINE Affiliates: To provide you with SHOPLINE products and services, make recommendations that may interest you, resolve account issues, and protect the personal and property safety of our affiliates or other users or the public, you acknowledge and agree that we may share personal data of you and your customers with our affiliates. We will only share personal data to the extent necessary and subject to the purposes stated in this Privacy Policy. If we share sensitive personal data or if our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.

  • Sharing with Our Third-Party Partners: We will only share personal data for lawful, legitimate, necessary, specific, and clear purposes, and will only share personal data necessary to provide relevant services to you or your customers. We will not share personal data that can identify you unless otherwise provided by law or regulation. Typically, these third-party partners are also data controllers and will process personal data in their own accounts with your consent. Such partners may have their own separate privacy policies and user agreements.

[Insert if you use third-party marketing apps] Furthermore, when we use the Store, we may use third-party functions or services (including apps from the App Store, payment gateways, or logistics service providers). Please note that such functions or services are provided by third parties. The rules and procedures described in this Privacy Policy do not apply to such third-party functions and services. Any information you provide to third-party stores or services will be provided directly to the network operators of those services. Even if you access them through the Store, you must comply with the applicable privacy policies and user agreements (if any) of these third parties. We are not responsible for the content of any third-party stores or for third-party policies regarding personal data and security measures. Before providing any personal data to a third party, you should read and understand the third party's privacy policy and user agreement.


（3） Transfer

In principle, we will not transfer control of personal data to any third party, except in the following circumstances:

  • At the request of the personal data subject, or with your prior explicit authorization or consent;

  • Related to fulfilling our obligations under laws and regulations;

  • Directly related to national security or national defense security;

  • Directly related to public safety, public health, and major public interests;

  • Directly related to criminal investigation, prosecution, trial, and execution;

  • To protect the significant legitimate rights and interests, such as life and property, of you or any other person, but where it is difficult to obtain that person's authorized consent;

  • The personal data involved was disclosed to the public by you;

  • The personal data involved is collected from lawful and publicly disclosed information;

  • Transfers due to changes in the operating entity following acquisition, merger, reorganization, or bankruptcy.

Note: If a transfer is necessary for the above reasons, we will inform you of the purpose and type of information and the transferee before the transfer (we will also notify you if sensitive information is involved) and obtain your consent, unless otherwise provided by law or regulation. The transferee will continue to fulfill the obligations related to personal data under this agreement. If we go bankrupt or cease operations and there is no transferee, we will delete or anonymize your personal data.


（4）Public Disclosure

We offer you certain choices regarding the personal data we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please contact us as indicated below.

 

  • Email Opt-Out

 You can tell us not to send you marketing communications by email at any time by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated in the "How to Contact Us" section below. You may also opt out of receiving marketing emails from us by sending an opt-out request to fruition.mine@gmail.com.


  • Social Network Application Opt-Out

To remove or delete our social media applications from your social network account, please follow the instructions within the social network:


For Facebook：Please refer to the instructions provided by the Facebook Help Center.


  • Geo-Location Information

When you use our mobile applications, you may be asked to provide your geo-location via the mobile application. You may choose not to share your geo-location details by adjusting the location services settings on your mobile device. To decline sharing your geo-location details, please follow the instructions on your mobile device to change the relevant settings; otherwise, please contact your service provider or device manufacturer.


  • Withdrawing Consent

You may withdraw any consent you previously provided to us or object to the processing of your personal data on legitimate grounds at any time. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal data will mean that you cannot take advantage of certain of our products or services.


  • Accessing, Updating, and Modifying Personal Data

We may retain and use your information as necessary to fulfill the purposes described above. You have the right to request access to and receive details about the personal data we maintain about you, update and correct inaccuracies in your personal data, and block or delete the information as appropriate. In some circumstances, the right to access personal data may be limited by local legal requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may contact us by sending an email to fruition.mine@gmail.com.


How We Protect Personal Data


We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is perfectly secure or free from doubt, and we cannot guarantee that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.For information on how SHOPLINE retains and protects personal data, please refer to the SHOPLINE Privacy Policy (https://shopline.tw/about/privacy).



How We Update This Privacy Policy


This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal data practices. We will post a prominent notice on our Store to notify you of any significant changes to our Privacy Policy and indicate at the top of the policy when it was most recently updated.



How to Contact Us


If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at fruition.mine@gmail.com.


Updated and Effective Date: February 1, 2023