Shipping Policy (The following terms apply to Taiwan)
1. Shipping Methods
Available Logistics Partners:
Home Delivery: Hsinchu Logistics (Taiwan Main Island only)
Shipping Fee: NT$100 (Free shipping on orders over NT$3,000)
Convenience Store Pickup: 7-ELEVEN, FamilyMart (Available at stores on Taiwan Main Island and Offshore Islands)
Shipping Fee: NT$65 (Free shipping on orders over NT$2,000)
Note: If the order value at pickup is NT$0, please ensure that the recipient's name entered during ordering matches their ID card exactly, and bring a valid ID when picking up the package to prevent pickup failure.
Estimated Delivery Time & Regions:
Home Delivery
Delivery Time: 2-3 business days (subject to regional adjustments).
Applicable Region: Taiwan Main Island.
Convenience Store Pickup
Delivery Time: 2-3 business days. An SMS notification will be sent once the package arrives at the designated store.
Applicable Regions: Taiwan Main Island.
2. Shipping Information
Orders will be shipped within 2-5 business days after the order is placed (excluding the order date and public holidays).
Dispatch schedule: Monday to Thursday. No shipping services are scheduled on Fridays, weekends, or public holidays.
Shipments may be delayed during peak holiday seasons with high order volumes, or due to force majeure events (such as natural disasters).
For Home Delivery: The actual delivery time will depend on the courier's route schedule.
For Convenience Store Pickup: Please monitor your SMS notifications and pick up your package within 7 days of arrival. Please do not abandon or fail to collect packages without cause; any loss incurred from shipping fees shall be borne by the customer.
If a package cannot be delivered successfully or is returned due to incorrect store/address information, failure to collect within the timeframe, rejection of delivery, or other human errors, all arising expenses or losses shall be borne by the buyer.
If your package is delivered to a forwarding warehouse, a collection address, or received by a third party, the 7-day Cooling-off period will still start from the date it is signed for at the collection point. Please ensure that you instruct the recipient to open and inspect the item immediately. The company will not be held liable for any subsequent damage caused by self-forwarding or international transit.
Returned Packages Procedure: Once a package is returned to us, any associated expenses (including but not limited to round-trip shipping fees and logistics processing fees) will be deducted from your payment. The remaining balance will then be refunded back to your original credit card.
The company reserves the right to suspend this shipping method for customers who abandon or maliciously fail to collect their packages. Please be mindful of your account privileges.
Orders will be shipped within 2-5 business days after the order is placed (excluding the order date and public holidays).
Dispatch schedule: Monday to Thursday. No shipping services are scheduled on Fridays, weekends, or public holidays.
Shipments may be delayed during peak holiday seasons with high order volumes, or due to force majeure events (such as natural disasters).
For Home Delivery: The actual delivery time will depend on the courier's route schedule.
For Convenience Store Pickup: Please monitor your SMS notifications and pick up your package within 7 days of arrival. Please do not abandon or fail to collect packages without cause; any loss incurred from shipping fees shall be borne by the customer.
If a package cannot be delivered successfully or is returned due to incorrect store/address information, failure to collect within the timeframe, rejection of delivery, or other human errors, all arising expenses or losses shall be borne by the buyer.
If your package is delivered to a forwarding warehouse, a collection address, or received by a third party, the 7-day Cooling-off period will still start from the date it is signed for at the collection point. Please ensure that you instruct the recipient to open and inspect the item immediately. The company will not be held liable for any subsequent damage caused by self-forwarding or international transit.
Returned Packages Procedure: Once a package is returned to us, any associated expenses (including but not limited to round-trip shipping fees and logistics processing fees) will be deducted from your payment. The remaining balance will then be refunded back to your original credit card.
The company reserves the right to suspend this shipping method for customers who abandon or maliciously fail to collect their packages. Please be mindful of your account privileges.
